About Intracorp:

Philadelphia-based Intracorp, a subsidiary of CIGNA Corporation, helps employers maximize their workers’ compensation and disability benefits programs to enhance the well-being and productivity of their workforce. Intracorp also offers pharmacy benefit management, utilization management, return-to-work programs, ergonomic consulting, medical bill review, provider network access, and information management services. For more information, visit the Web site at: http://www.intracorp.com/.

At CIGNA, we are committed to providing our customers with employee benefits, expertise and services that improve the health, well-being and productivity of their employees.   CIGNA’s people are the key to our success in a changing and increasingly competitive marketplace.   The collective skills, behaviors and work experiences of all CIGNA employees enable us to make a real difference in the lives of our members.  We seek the most talented and creative minds in the industry to develop innovative solutions our customers value and consumers expect.

- Assesses the medical, vocational, financial, and behavioral needs of referred, ill/injured persons via combination of face-to-face, telephonic and written correspondence with a variety of parties, within the scope of the license/certification.  Case management assessment and evaluation – ¿ gathering relevant medical and vocational information and data; interpreting same to develop a plan; requires interaction with the ill/injured person and specific goal-setting.  Coordination of services based upon case-specific local, state and federal regulations as well as policy coverage pertinent to the case
- Proposes and implements a cost effective vocational/medical case management plan to the referral source in the form of an initial report produced via personal computer.  Modifies plan as needed based on case progress.  Requires ability to negotiate with multiple parties.
- Coordinates and implements the approved plan to successful completion and reports on the status via a progress/re-assessment report produced on the personal computer.   Follow-up and evaluation of person¿s success relative to case plan; re-assessing case plan as necessary to ensure successful outcomes
- Demonstrates appropriate outcomes measured during the life of a case against long and short-term goals; outcomes are summarized at the time of case closure the aim to maximize the person¿s outcomes and maximize medical status and return to work status.  The aim is to return the person, as close as possible, to his/her pre-illness/pre-injury status.
- Maintains accurate documentation of records on each case including assessment, goals, barriers, billing, savings and demographic data.

*Caseloads vary depending on client need and case complexity and method of delivery (field based vs. telephonic). Caseload size is adjusted based upon other duties.  Average caseload size for a FT FCM is 25-30; for a FT TCM, 70-90.

Certification:
- Certification is recommended and professionally encouraged.  Approved certifications included Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Certified Occupational Health Nurse (COHN), Certified Rehabilitation Registered Nurse (CRRN) or Certified Rehabilitation Counselor (CRC). Certification as Certified Legal Nurse Consultant (CLNC), Certified Life Care Planner (CLCP) and Certified Nurse Life Care Planner (CNLCP) will also be considered as long as the individual meets the basic URAC education and experience requirements for case management staff.

Knowledge and Experience:
- Staff must practice within the scope of their license (i.e., RN license, counselor license, etc.) and any code of ethics associated with any certifications; staff must maintain current licensure/certification
- Registered nurses must have minimum of three nursing experience in the one of following areas: ICU/CCU, trauma, spinal cord injuries, medical/surgical, orthopedics, neurology, or rehab.

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